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We are open!

State Guidelines updated on 10/15/2020.

An Important Update to Ensure Your Wellbeing

UPDATE 10/20/2020

Aloha!

Hawai’i has officially reopened for travel and we can’t wait to welcome you to paradise. As you prepare for your upcoming trip, please be aware that the Government of Hawai’i has announced new requirements for travelers. Please review the requirements below before you depart for your upcoming vacation to Hanalei Bay Resort.

 Mandatory Safe Travels Program

Prior to your arrival, if you are an adult (age 18 years or older) you will need to create an online user account and register with the State of Hawai’i Safe Travels Hawai‘i program. The digital online application collects health and travel information before travelers arrive at the airport. Safe Travels is one part of a multilayered screening process designed to mitigate the spread of COVID-19. The Safe Travels website can be found here.

  • All travelers ages five and older are required to take a Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab in order to bypass the State of Hawai’i 14-day mandatory quarantine. The test must be administered no earlier than 72 hours before your final departure (the last city you leave) before arriving at a Hawai’i airport. The State of Hawai’i will accept test results ONLY from these TRUSTED TESTING AND TRAVEL PARTNERS.
  • Once you receive your negative pre-travel test result, you will need to upload the result to your Safe Travels Hawai’i account. This step is crucial, as it will be the only means for airport officials to verify your Safe Travel Hawai’i information upon your arrival in Hawai’i.
  • You will receive an email notification 24 hours prior to your departure to Hawai’i to complete the Mandatory State of Hawai ‘i Travel and Health Formvia your Safe Travels Hawai’i account. Upon your completion of the form, a QR code will be emailed to you.
  • Upon deplaning in Hawai’i, you will be asked to present your QR code to airport personnel either on paper or on your mobile phone, along with a legally valid photo ID.
  • If your test results are not yet available when you arrive into Hawai’i, you will need to quarantine until the test results are received. If required to quarantine, travelers will not be permitted to check in to Hanalei Bay Resort and will be responsible for any related expenses that may be incurred.

Hanalei Bay Resort is committed to the health and safety of its Owners, Guests and Associates, and will follow all guidelines according to the Government of Hawai’i Executive Order.

 Checking-In at the Resort

Upon arrival at the Resort, a Guest Service Agent will ensure that the Terms of Registration have been accepted. You will be asked to provide documentation proving that all persons in your party are not subject to quarantine (i.e. your negative test results), as well as sign a written confirmation stating that neither you nor anybody in your party are subject to quarantine. Once the registration form has been completed and verification that no one in your party is subject to quarantine, you will be checked-in. If you or anyone in your party are subject to quarantine due to positive or pending test results, you will not be able to check-in. If you are concerned your test results might be positive or pending upon your arrival to the resort, we encourage you to make alternative reservations as a precaution.

In compliance with CDC and State recommendations, we are asking all Owners and Guests to wear facial coverings and maintain social distancing when entering common areas of the Resort. We also encourage you to use the hand sanitizer stations that have been placed throughout the property. Large gatherings in common areas are not permitted. Should you desire more space to entertain family and friends, we are available to recommend local parks in the area.

If you experience a delay or disruption during your travels and need to speak to the Front Desk to make arrangements for late check-in, please call (808) 826-6522. As Government policies continue to evolve surrounding travel to and between the Hawaiian Islands, please ensure you stay up-to-date on the latest at https://hawaiicovid19.com/ .

Thank you for choosing Hanalei Bay Resort as your vacation destination. We look forward to welcoming you soon.

What to Expect Around the Resort

Our strengthened commitment to your care is part of the Vacation Well promise from our management company Grand Pacific Resorts. The enhanced level of service you can expect is based on:

  • Common Areas, Sanitized & Modified to Be Spacious
  • Rooms Sanitized & Sealed
  • Associate Readiness
  • Guest and Owners Courteous Conduct
  • Flexible Cancellations for Guests and Owners

Minimal Contact at Check-In

  • On the day of check-in please call (808) 826-6522 and select option zero to speak with a Guest Service Agent prior to your arrival.  The agent will add your cell phone number and credit card for incidentals to your reservation. We will review housekeeping, amenities, anticipated time of arrival, and answer any questions.
  • Your registration information will be sent via text and you will be prompted to reply with “Accept”.
  • Upon arrival at the resort please stay in your vehicle and contact the front at (808) 826-6522 to obtain your key card and check-in pack.

Common Areas and Amenities

We will evolve our operations in compliance with Kauai Public Health orders which are being defined and we expect modifications throughout the phases of re-opening. Please contact us at (808) 826-6522 for up-to-date information.

Guest and Owners Courteous Conduct

We are asking all guests to wear facial coverings and maintain social distancing when entering common areas of the resort for everyone’s protection. Hand sanitizer stations are placed around the resort for your convenience. Our spacious accommodations provide natural distancing for your family vacation. Large gatherings in common areas are not permitted. Should you desire more space to entertain family and friends we are available to recommend local parks in the area.

warning

IMPORTANT: Before you travel, we encourage you to perform a self-assessment COVID-19 health screen. If you or any persons in your travel party are experiencing any flu-like symptoms associated with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle ache or pain, sore throat or new loss of taste or smell or if you or anyone in  your travel party have been exposed or in close contact with anyone who has been diagnosed with COVID-19, please follow the recommendations of public health officials and stay home. For additional information concerning COVID-19 or a self-assessment COVID-19 health screening, please refer to Centers for Disease Control and Prevention on their website. We reserve the right to restrict resort access for any persons experiencing or exhibiting any coronavirus or flu-like symptoms.

COVID-19 WARNING:  Our resort is a lodging facility. Please consider that there is an inherent risk of exposure to COVID-19 or other infectious diseases in any place where people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases, death.  According to the Centers for Disease Control and Prevention, EVERYONE IS AT RISK of contracting COVID-19.  Older adults and those with underlying medical conditions are especially vulnerable.  Although we have implemented recommended practices to promote the health and safety for all of our timeshare owners, guests and employees, we cannot ensure 100% or be held liable that our premises are free from contagions, whether caused by us or any of our guests or employees.  By voluntarily entering and being present at our resort facilities, you (and each person in your travel party) acknowledge and agree to accept complete and sole responsibility of the inherent risks associated with potential or actual exposure to infectious disease contagions.

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