Memorable Moments

Hanalei Bay Resort is a magical spot on Kauai’s North Shore where the island scenery is complemented by spacious accommodations and attentive service from our award-winning staff. It’s no wonder so many families return to our resort year after year! Here are a few reviews from our guests.

Google
3.0/5
Mar 18, 2026
Google Grand Pacific Resorts
Survey
4.0/5
Mar 18, 2026
Survey Grand Pacific Resorts
Quiet beautiful surroundings
Survey
3.0/5
Mar 17, 2026
Survey Grand Pacific Resorts
The master suite had a door with a vent in it that didn't allow the door to open or close easily. Not being able to store our luggage when we had a late flight out was also disappointing. More choices for dining with better hours would also be welcomed.
It was peaceful. Location was everything! The view from our room.
Survey
3.0/5
Mar 17, 2026
Survey Grand Pacific Resorts
Clean better!!!
This is the first time that I have not been happy at the cleanliness of the condo.
Dirty/dusty lamp shades, floor dirty, sliding glass screen track (interior) very dirty. Major cobwebs on sliding glass screens.
When we arrived, the sink had major dirt/grit in it and drain was very clogged. Took maintenance a long time to clear it.
They showed up quickly and worked diligently to fix.
It was like no one had cleaned there in weeks.
Very disappointing from our past visits.
The staff and property are always AMAZING!
Survey
0.0/5
Mar 17, 2026
Survey Grand Pacific Resorts
Love the room location -- thank you Lillian! April was wonderful at check in. Staff have all been very friendly and efficient. We always love the beautiful grounds. Only thing that could make it even better is if the pool were heated, but I understand it is probably cost prohibitive. Thanks for making our stay so pleasant that we want to return each year.
Survey
0.0/5
Mar 17, 2026
Survey Grand Pacific Resorts
Room is in excellent shape on arrival, thank you, George Arends
Google
5.0/5
Mar 17, 2026
Google Grand Pacific Resorts
Great service, front desk and very helpful bellmen! Beautiful grounds, the interior unit could use a little love. Update lighting, repair some fixtures Overall looks great
Survey
0.0/5
Mar 17, 2026
Survey Grand Pacific Resorts
Great service, front desk and very helpful bellmen! Beautiful grounds, the interior unit could use a little love.
Update lighting, repair some fixtures
Overall looks great
Google
3.0/5
Mar 16, 2026
Google Grand Pacific Resorts
Just to start off with the check-in time is 4 PM and good luck getting in your room before then.The first night I went to the Happy talk lounge I ordered ceviche and it came with no avocado. We did finish it, so I didn’t expect much. But when I mentioned it, the waiter didn’t even say sorry just said oh no avocado? The next night it was my birthday. We went and I was expecting some sort of recognition of that. There was nothing. Their is limited options of things to do at the resort unless you like paying 40$+ for 48 hours of tennis/pickleball. Very beautiful location, although the actual resort could be better. Seems more like a glorified hotel. I won’t go too much into other things that could be better, although check other reviews!
Survey
0.0/5
Mar 16, 2026
Survey Grand Pacific Resorts
The resort itself is lovely, and the staff are kind. Our issues are within the unit itself, which began the day we arrived- Friday. The microwave stopped working, the patio door is disfunctional, and the one of two tvs that actually works has its volume stuck on HIGH. The unit is a Vacasa vacation rental, and we have reached out to them multiple times, and all we get are empty promises that someone will arrive to take care of these issues. Tomorrow is our last full day here, and we won't be using Vacasa to book future vacations.
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